HP0-003 Exam

HP Openview Service Desk5 x

Exam Number/Code : HP0-003
Exam Name : HP Openview Service Desk5 x
Questions and Answers : 75 Q&As
Update Time: 2011-09-21
Price: ~~$ 119.00~~ $ 69.00

HP0-003

Free HP0-003 Demo Download

Test4pass offers free demo for Certification III HP0-003 exam (HP Openview Service Desk5 x). You can check out the interface, question quality and usability of our practice exams before you decide to buy it. We are the only one site can offer demo for almost all products.

Exam Description

It is well known that HP0-003 exam test is the hot exam of HP certification. Test4pass offer you all the Q&A of the HP0-003 real test . It is the examination of the perfect combination and it will help you pass HP0-003 exam at the first time!

Why choose Test4pass HP0-003 braindumps

Quality and Value for the HP0-003 Exam
100% Guarantee to Pass Your HP0-003 Exam
Downloadable, Interactive HP0-003 Testing engines
Verified Answers Researched by Industry Experts
Drag and Drop questions as experienced in the Actual Exams
Practice Test Questions accompanied by exhibits
Our Practice Test Questions are backed by our 100% MONEY BACK GUARANTEE.

HP Certification III HP0-003 exam braindumps questions and answers

��
��
Exam : HP HP0-003
Title : HP Openview Service Desk5 x

1. According to ITIL , where should all bugs be registered in HP OpenView Service Desk?
A.in the Configuration Management module
B.in the Service Level Management module
C.in the Help Desk module
D.Software bugs are NOT registered in HP OpenView Service Desk
Answer: C

2. What two factors determine the priority of an Incident?
A.impact and deadline
B.impact and urgency
C.urgency and deadline
D.status and impact
Answer: B

3. What three actions are available for UI Rules? Select THREE.
A.Command Exec
B.Auto-update UI version
C.Limit Field Value Range
D.Update Data
E.Archive Data
Answer: ACD

4. When exchanging configuration data between HP OpenView Service Desk Management Servers, what requirements are essential? Select TWO.
A.The Management Servers must be the exact same version of Service Desk
B.Configuration Exchange Filters MUST be defined and associated with Filter Groups
C.The Service Desk Management Server MUST be rebooted after a Configuration Exchange Import
D.Duplicate Object entries must be removed in the Service Desk performing the Configuration Exchange Import
Answer: AB

5. According to ITIL , an Incident should be closed when _______?
A.related Incidents are closed
B.the caller agrees that the call can be closed
C.the caller's problem is solved
D.the manager of the service desk/help desk group approves the closure of the call
Answer: B

6. Microsoft Visio diagrams can be imported as a _______
A.Chart type view
B.Diagram type view
C.Map type view
D.Tree type view
Answer: B

7. Which three supporting processes are essential for formal Service Level Management? Select THREE.
A.Incident Management
B.Consolidation Management
C.Change Management
D.Performance Management
E.Availability Management
F.Operations Management
Answer: ACE

8. What are the two activities that apply to Incident Management? Select two.
A.Identification and tracking of configuration items
B.Support for business operations
C.Providing management information
D.Implementation and monitoring of changes
Answer: CD

9. The goal of Service Level Management is to _______.
A.achieve a better relationship between IT and its customers.
B.achieve a common understanding between the customer and the service provider regarding managing expectations and delivering results.
C.achieve optimal performance of the IT infrastructure.
D.manage individual infrastructure components to achieve high levels of throughput and availability.
Answer: B

10. Which two items can be printed as a report? Select TWO.
A.Templates
B.Records
C.Views
D.Form definitions
E.Database views
Answer: BC

11. The purpose of a Service Level Agreement is to _______.
A.increase the performance of the service desk.
B.ensure that the business and IT requirements are aligned.
C.create a stable IT infrastructure.
D.obtain agreement on penalties.
Answer: B

12. The HP OpenView Service Desk Approval feature may be used with which three object types? Select THREE.
A.Problem
B.Service Call
C.Configuration Item
D.Work order
E.Maintenance contract
F.Person
Answer: ABD

13. Which three types are valid View types? Select THREE.
A.Cross Reference
B.Spreadsheet
C.Explorer
D.Service Tree
E.Combination
F.Card
Answer: CEF

14. According to ITIL , once an Incident has been identified as a Problem and service has been restored, who has the responsibility to close the Incident?
A.The service desk or help desk analyst
B.The problem manager
C.The last specialist to work on the problem
D.The change manager
Answer: A

Click Online chat to talk with us , get more informations about HP Certification III HP0-003 practice exam study guides questions and answers

Test4pass HP0-003 Exam Features

Quality and Value for the HP0-003 Exam

Test4pass Practice Exams for HP HP0-003 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.

100% Guarantee to Pass Your HP0-003 Exam

If you prepare for the exam using our Test4pass testing engine, we guarantee your success in the first attempt. If you do not pass the Certification III HP0-003 exam (ProCurve Secure WAN) on your first attempt we will give you a FULL REFUND of your purchasing fee AND send you another same value product for free.

HP HP0-003 Downloadable, Printable Exams (in PDF format)

Our Exam HP0-003 Preparation Material provides you everything you will need to take your HP0-003 Exam. The HP0-003 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first try, but also save your valuable time.

HP0-003 Downloadable, Interactive Testing engines

We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our Exam Preparation Material provides you everything you will need to take a certification examination. Like actual certification exams, our Practice Tests are in multiple-choice (MCQs) Our HP HP0-003 Exam will provide you with free HP0-003 dumps questions with verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test. High quality and Value for the HP0-003 Exam:100% Guarantee to Pass Your Certification III exam and get your Certification III Certification.

Test4pass HP0-003 exam
Test4pass HP0-003 pdf exam
Test4pass HP0-003 braindumps
Test4pass HP0-003 study guides
Test4pass HP0-003 trainning materials
Test4pass HP0-003 simulations
Test4pass HP0-003 testing engine
Test4pass HP0-003 vce
Test4pass HP0-003 torrent
Test4pass HP0-003 dumps
free download HP0-003
Test4pass HP0-003 practice exam
Test4pass HP0-003 preparation files
Test4pass HP0-003 questions
Test4pass HP0-003 answers

http://www.test4pass.com/HP0-003-exam.html The safer.easier way to get Certification III Certification .