642-162 Exam
IP Contact Center Express Implementation Exam
- Exam Number/Code : 642-162
- Exam Name : IP Contact Center Express Implementation Exam
- Questions and Answers : 136 Q&As
- Update Time: 2013-04-05
- Price:
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Exam : Cisco 642-162
Title : IP Contact Center Express Implementation Exam
1. When deploying IPCC Express 4.0 for the first time, when and where is the licensing of the customer specified?
A. during Installation Cluster Setup, in the CRS Installer
B. after installation, during first-time login, in CRS Application Administration
C. after installation, in CRS License Update Utility
D. during Installation Server Setup, in the CRS Installer
Answer: B
2. When using the Call Subflow step, can variables be shared between the parent (calling) flow and the subflow?
A. No.
B. Yes.
C. Yes, but they must be manually passed via input and output mapping.
D. Yes, but they must be manually created in both flows and have the same name.
Answer: C
3. Which of the following step libraries is included in the license for IPCC Express Standard?
A. ICM steps
B. e-mail steps
C. media steps
D. database steps
Answer: C
4. What are the components of the JTAPI Subsystem? (Choose three.)
A. provider
B. CTI ports
C. call control groups
D. CMT Dialog Control Group
E. trigger
F. RM provider
Answer: ACE
5. Which Media Resource collects DTMF data from callers?
A. JTAPI
B. Cisco Media Termination (CMT)
C. MRCP ASR
D. MRCP TTS
Answer: B
6. In CRS Administration, when you add a JTAPI Call Control Group, what is created on the Cisco CallManager?
A. CallManager Call Control Group
B. CRS CTI Route Point
C. CRS JTAPI User
D. CTI ports
E. CRS Call Control Group
F. CTI Route Points and directory numbers
Answer: D
7. Which Codec should be selected when a CRS cluster uses Automatic Speech Recognition (ASR)?
A. G.711
B. G.723
C. G.729
D. Any Codec works fine with ASR.
Answer: A
8. How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?
A. one language for both the CAD and the CSD
B. one language for the CAD and a different language for the CSD
C. two languages for the CAD and one language for the CSD
D. two languages for both the CAD and the CSD
Answer: A
9. The CRS Installer is used to perform which functions? (Choose three.)
A. install CRS software
B. back up CRS data
C. repair a CRS installation
D. back up CallManager data
E. remove a CRS installation (uninstall)
F. activate CRS components
Answer: ACE
10. How are CTI ports in a CTI Port Group added on the CRS Server?
A. They must be created in Cisco Unified CallManager in ascending order (i.e., 1001, 1002, and 1003) with no gaps or missing numbers in the group.
B. They can be assigned as a range of ports in CRS Application Administration.
C. They are the same as the CTI Route Points in the Cisco Unified CallManager and automatically built in CRS when they are associated with the JTAPI user.
D. They are the same as the CTI Route Points in the Cisco Unified CallManager and automatically built in CRS when they are associated with the RM JTAPI user.
Answer: B
11. Which of the following are automatically configured on the CallManager when entered on the CRS Application Administration? (Choose three.)
A. CTI port
B. CTI Route Point
C. agent skills
D. JTAPI user
E. CRS prompt language
F. ASR provider
Answer: ABD
12. Where do you enable the CRS engine?
A. Publisher Activation page
B. Component Activation page
C. Cluster Setup page
D. Server Setup page
Answer: B
13. How do you start an event-triggered debug session?
A. Select "Start" from the Debug menu in CRS Script Editor.
B. Select "Reactive Script..." from the Debug menu in CRS Script Editor.
C. Select "Debugging" from the Trace menu in CRS Application Administration.
D. Select "Start Trace" from the Trace menu in CRS Application Administration.
Answer: B
14. The Cisco CRS Server must be configured to communicate and interoperate with the Cisco CallManager. Which two must be configured on the Cisco CRS Server? (Choose two.)
A. Application Management to load applications
B. JTAPI Subsystem with the JTAPI Call Control Group
C. Database Subsystem communication with LDAP Directory
D. JTAPI Subsystem with the JTAPI provider
Answer: BD
