220-702 Exam

1. A system powers on, begins POST, displays the BIOS version information and then hangs with the error message Error loading operating system. Which of the following is MOST likely cause of this issue?
A. A virus has infected the system
B. Corrupted BOOT.INI file
C. Corrupt MBR
D. Boot sector corruption
Answer: C

2. A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next?
A. Copy the missing file from another computer and reboot.
B. Execute a Windows repair from the Windows setup media.
C. Boot into the Recovery Console and execute FIXBOOT.
D. Reboot and press the F2 key when prompted.
Answer: B

3. A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue?
A. Cable tester
B. Multimeter
C. Loop back plugs
D. Crossover cable
Answer: A

4. Which of the following is the BEST solution for repairing a hard drive that results in the NTLDR is missing display upon booting?
A. Use recovery console and the fixmbr command.
B. Use recovery console and the bootcfg /rebuild command.
C. Use recovery console and the fixboot command.
D. Use recovery console and the chkdsk command.
Answer: C

5. A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output:

IP address169.254.2.4

Subnet Mask.255.255.0.0

Default Gateway.

Which of the following could be causing the issue?
A. The subnet mask is not correctly configured.
B. The DNS client has not been configured on the computer.
C. The DHCP client is unable to obtain an IP address from the DHCP server.
D. The default gateway is not specified.
Answer: C

6. A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem?
A. Task Manager
B. NTBACKUP
C. FDISK
D. Disk Defragmenter
Answer: D

7. A user states they receive a message Boot device not found half of the time they boot their system. Which of the following is the MOST likely cause?
A. A dead CMOS battery
B. The OS is not installed on the hard drive
C. A faulty RAM
D. A faulty HDD connection
Answer: D

8. A user reports they can no longer change the web browser home page. Which of the following is MOST likely the problem?
A. They are using the wrong WEP key.
B. They have been infected with malware.
C. They have lost Internet connectivity.
D. They need to update their network device drivers.
Answer: B

9. A technician needs to check which ports are open in the Windows Firewall. Which of the following will allow the technician to view these settings?
A. netsh firewall show logging
B. ipconfig /all
C. netsh firewall show state
D. arp -a
Answer: C

10. Which of the following are methods to automatically update the antivirus application? (Select TWO).
A. Establish rules in the email scheduling program to perform updates.
B. Select Update Now from the program options.
C. Use the Automatic Update feature built into the application.
D. Use scripts.

E.Use Windows Update.
Answer: CD

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